I want to talk about a few important things this morning, the first of which is, you know how to go, how to go the extra mile for our accounts. How do we go the extra mile for our patients? And how does that accumulate into building trust within the professional setting with the business setting for those accounts? So first off, let me talk about how to build trust with our accounts here in OKC Home Health. It’s easy to build trust because so many others have difficulties building trust. And I know that kind of sounds backwards. But basically, if, an OKC Home Health rep simply has a good head on their shoulders. I mean, what we do in OKC Home Health is not difficult. It’s just doing it, doing it the right way, building that trust, building that relationship with our accounts with our family members and pace of the patients that we care for. That’s some of the ways that we’ve gone extra miles for our patients and accounts. Sometimes our accounts have difficulties with their own jobs and anything that I strive to take anything off their plates. So, going the extra mile for our accounts in OKC Home Health can mean a lot for them, which ultimately builds trust. It builds that relationship. It builds what I thrive on offering my accounts, which is consistency, dependability and being and staying communicative. You know, following up going the extra mile includes no following up with our accounts. From the patient perspective, you know what are referring accounts for down here in OKC Home Health when they refer us a patient. Our service is Oftentimes they don’t just send us some random name and say, Good luck. See you later. They send us a patient who they want to have updates on. They want to stay in communication with. And I think the reason that I chose these topics to talk about today is because they work hand in hand. If a patient goes home on home health in Oklahoma City, we want to be able to bring updates to our referral sources are accounts that were building those relationships with because that’s only going to build credit and add value to that relationship like I said, our decision makers are social workers or case managers, whoever they may be. Decision discharge planners. People like that. They have difficulties and anything that we can do within our scope of abilities or capabilities is something that I’m open for because again, that’s going the extra mile. That’s that means helping patients. You know, sending in paperwork I like to do was called a warm hand off. And so basically what that means is when I whenever I go into a new account, let’s say it’s a hospital or a skilled nursing facility. I like to go in and visit with that decision maker, understand what their needs are and based on their needs and expectations I like to match. Our service is to their needs that way. Everything you know that expectations air Hi. Um, we’re able to fulfill or meet those expectations and needs that they have. And from there you build a relationship built on trust and communication because it’s the first thing that you’re doing now back to warm hand-offs. In the introductory visit that I have with my decision makers, I like to visit with them and share with them some of those key differentiation and how we go the extra mile for their patients. And I won’t talk about that here in just a second. So warm hand-off is basically, you know, if I get a decision maker from ah hospital or skilled nursing facility and they say, Hey, we have a patient we want you to meet, you know, they introduce me in the patient room and say, Hey, I have this great guy, this great company. There, you know, Home Health company in Oklahoma City. They’re going to take great care of you, and then I get to step in and introduce myself. It helps my referral source, my case manager, my, my discharge plan or whatever that is that decision maker. It helps them because patients are in a vulnerable state of mind physically, emotionally and tow. Have that warm hand-off going the extra mile for our accounts and their patients. Um, looks like that, you know, going, um, doing a warm hand off, meeting the patient, meeting the family. In fact, just yesterday I did that with a with a patient on their family. We went to one of their care plan meetings for the patient discharge and the family had a lot of great questions, and I was able to be there to help. And like I said, go that extra mile share who we are as an OKC Home Health company being able to share what we do those service is that we can offer and understand and be relatable to the family and my decision maker at the facility and let them know that I understand this is a sensitive time for family members, and we’re here to help. That’s ultimately what we’re here to do is help any way that we can, even if that means going the extra mile. So, doing a warm hand off helps not just the family members but also the decision maker at the facility. So coming kind of coming full circle on that part is that building trust means going the extra mile being communicative, dependable and consistent. Our accounts they want somebody who they know where they work with. Well, nobody wants to go to work and, you know, regret sending a referral to somebody. We always want a show, our accounts, what we’re capable of and why they need to, why they can trust us and how they can trust us. And that’s going the extra mile. And like I said, being consistent and dependable and things like that more so, you know, being able to build trust with our families, our patients and all those that we work with through all our disciplines. So, whatever I go, and I build that relationship with the patient during this warm hand off I What I like to do is introduce are what I like to do. It very first is just share who I am, you know, Oklahoma City home health representative for a restore home health. And first off, you know, do they have any questions? I want to make sure that their mind is at ease when we begin this conversation, and as soon as we clear all that up first, then I go into a little bit more detail and, you know, we share how we you know, our Tulsa based company. But we’ve moved to Oklahoma City in the home health industry and how we’re building those relationships with those facilities and being able to help keep patients home from the hospital reduce those readmission’s through some of our key differentiation we have, you know, going the extra mile for our patients. We’ve done that time and time again and continually innovate our technology and our programs and systems to go the extra mile to prove ourselves go the extra two miles, whatever that looks like. And we’ve done that by creating a device that’s the Restore Connect were continually innovating. That product that that differentiates us within the industry here in the OKC Home Health industry are Mark excuse me and, uh, you know, we have orthopedic boot camps. We have cardiac programs. We have skill, of course. Skilled nursing, physical therapy, occupational and speech therapy. Excellent wound care nurses and I share these things in detail with our patients, and that way they’re comfortable going home. Nobody wants toe transition and go home. For the most part, they were I mean, oftentimes they want to go home. But they’re leery, too, because they’re nervous and they’re anxious and their emotional. So anything I can do like I said, going that extra mile building that trust being communicative, I give you my business card to everyone I visit with and At the end of the day, it’s about building that relationship with the family and patients that they’re comfortable going home, and that they trust me as a restore home health representative in Oklahoma City that they trust our nurses are therapists and about building those relationships with people and how they threw us, can recover and rehabilitate themselves, gaining that strength, that mobility, that endurance the trust in themselves, to get up and walk again after they visit with our therapists and continually make those efforts to get better and get back on their feet to, ah, to a sense of normalcy back in their life. And they’re That, in a nutshell, is how I’ve been able to build that trust in the professional setting by building those relationships, understanding the referral source expectations and needs manage them well, exceeding those expectations, doing warm hand-offs and then down. To introducing myself as a representative. Ah, to the patient and their families and how they they’re confident trusting in us as an OKC Home Health company to help them rehabilitate, help them get back to on their feet and get them back to that sense in and that life of normalcy that they’re craving.
Home Health in OKC | Building Trust
by myle | Mar 4, 2020 | Uncategorized