Restore home health | Oklahoma’s Finest

Good morning this is Andy Mathurin I am.
Talking with Larry Montgomery today along with Paul Mathurin. Good morning. Good morning. How are you feeling today. Feeling good. That’s good. Good. I’m feeling pretty good because a good close person to me and she just went on a mission trip. His name is Larry Montgomery and works for restore home health represents restore home health runs restore home health of Oklahoma. And Larry I don’t know much about mission trip I know that I want to be a part of it one day. But you know a lot about it.
Well I know a little bit about missions but missions are always different depending upon where you’re going and who you’re helping you know restore home health allows me to go on these trips once a year. They they are refreshing. They bring new ideas on how we can help individuals back at home. And so it’s good for me to go out and do these kind of things and we just got back from Bolivia. My son and I and we went with the team a medical team where we cared for individuals who are unable to get medical care on a regular basis. And so it was a great experience for the both of us to do that together and to do that with a wonderful team and it allowed you know just you know learn some great things that we can put back into our home health agency and that way restore home health can continue to provide the best home care in the state of Oklahoma.
Wow. So. So why don’t they just go around the corner to the local Wal-Mart and just get whatever they need. You know just supply themselves with everything.
Well unfortunately there are no local Wal-Mart in Bolivia.
It would be nice if they had a local Wal-Mart right where we were at was a little bit outside of the the typical metropolitan area it was a village and it was probably had a number of about 300 people and there was a four or five other villages around the village. We were at. So the individuals that live in these places typically don’t see medical help or medical care except for maybe once a year and sometimes twice a year.
And so they don’t have access to the things that we have access to. They don’t have access to pharmacies they don’t have access to physicians or nurses.
They do have one nurse that lives in a village there and she’s able to go around. She does home health on a motorcycle which is very interesting because she goes to some very remote places to provide care. And the downside to that is they don’t have the ability to obtain medications like our home care patients are able to through various programs have it delivered to their home.
You know they don’t have that luxury. And so you know it’s really an eye opener when you go to places like that.
Sure. Sure. So are you now inspired to get all of your nurses to work for restore home health. Oklahoma on motorcycles.
You know what I think if we could get a fleet of motorcycles for home care visits today probably would be the perfect day for them to be out riding motorcycles and we would have to get them some wetsuits as well. Like yeah. But yeah I mean motorcycles are cost efficient and they work great when you live in remote locations and you have to travel through areas that are not suitable for a car. Yeah. Wow.
Wow. Well Larry I commend you on going on these missions trip. I hope to one day be able to join you along with maybe Paul Mefford What do you think.
I would love love to join you Larry. To be honest with you I’ve never actually been on a mission trip you know outside of the United States or either side of England to be honest with you. I did have a question when in fact I’m a very experienced or well versed in a business trip such as a home health at home missions trip. Anyway what kind of what kind of sickness did people have out in Bolivia. Larry you know what kind of help did they need.
Well the conditions were very similar to what we would see in our own home care here in Oklahoma. People
came in and they were treated for hypertension they were treated for diabetes they were treated for skin disorders they were treated for some were treated for parasites.
We all see that a lot in home health because we have clean water. But we see a lot of chronic conditions which is actually surprising to me that we see so many of those.
And we think you know the the diet that they’re following there in Bolivia has a lot to do with those chronic conditions.
A lot of the good produce that they grow within the nation is added to the United States and Europe and they sort of kind of stick with some of the foods that are not as nutritious and so they have a higher incidence of hypertension and diabetes.
Well we’re doing all that good stuff. Yes. Interesting. You know I guess the age old concept that diabetes is something you know Americans should have because the diets is just a fallacy right.
That’s true. I mean we in the United States have the ability to control what we eat.
Much better than individuals in places like Bolivia. They are. They eat what is available.
And so in the United States in our home care agency restore home health we spend a lot of time talking about diet and nutrition and things that will prevent you from getting worse. And in these countries like Bolivia it’s difficult to talk to individuals about diet and giving them instructions on things to eat. You don’t look at someone who’s has hypertension and tell them it’s important for you to eat fresh fruits and vegetables every day because those things aren’t available. So the sort of kind of care gets a lot more complicated.
Well. So how essentially were you taking care of the hell are we there for you remember you know we were there for a week so how do you take care of so many people who are coming in from all over. It sounds like we’re venturing through Lori Hacking away to the village. How do you take care of them in that way. What really typically goes on.
Well the combination of with the eight other team members and some of the doctors that we had hired locally who spoke Spanish well and already understood some of the conditions we met daily we had a clinic. We were able to carry medications through customs. We had eight duffel bags full of medication and supplies that we took from here. They were provided through blessings International. And we carried those over. We were able to get through customs that was one of the biggest challenges is to make sure you can get supplies like that through customs. And when once we got it we took it to the village. We set up a clinic and people came in their prescribed medications by the doctor. We filled the medications right there. The medications will typically last them about three months. They will be able to come back and get another three months supply. And at that point that medication runs out. And so our challenge coming back is to look at how we can continue to support those people in that village. After that six months is up. Because it’s pointless and we know this in the home care business and we know this at restore home health and we teach this to our clients that it’s not it’s not a good idea to take your medications for six months and then all of a sudden stop taking them. Right. So you’re going to get worse.
Wow. Well you know you have the bravery to not only go by yourself but sounds like there’s bravery within the family as well because didn’t you go with your son as well.
That’s right. That’s right. I went with my son and he was actually standing on the sidelines today watching this very very long time. That’s right. That’s right. He even just graduated high school graduated from Union high school graduations. Ethan thinks he will be heading off to college. He chose Oklahoma City University.
So he’s going to be an Aggie. He’s going to be a cowboy and once he’s ready to go you’ll be going this August. Yeah.
Go poke so to say. Yeah he’s showing that.
But anyhow it gave us when we first talked about this trip Ethan has always shown an interest in doing missions in you know in the United States and in Oklahoma and we’ve done mission trips together this was the first international mission trip that we were able to do. We were isolated from cellular service and Internet service. So it allowed Ethan and I to spend a week together you know a week. You know sort of kind of father son bonding before he goes off to college in you know with. With that being said that those sort of kind of things are what build me up and give me strength to continue to lead restore home health care and continue to give people directions you know and we’re very family oriented and restore home health care we want all of our individual nurses and administration and clerical staff to connect with their families. We don’t want them to overwork because when people have good relationships within their family and they’re doing well and they’re connecting with their kids they work better they take better care of their clients. I always say that a happy nurse is a nurse that takes care of people. So so that is why it’s important and that’s why it was important for me to go with Ethan.
So it allows me to sort of kind of have a better spirit about who I am and how I interact with people.
That’s good. That’s good. And going on a trip like that I would imagine it really opens up the mind. I can speak from personal experience in terms of just seeing the world once you’ve gone to another country once you’ve gone through a variety of countries and you’ve just seen that things are so different compared to what you’re used to. It really does expand the mind. So I’m sure it was a very good trip for Ethan and me eye opening. You would imagine.
Yeah it was. It was a great trip and it will be soon. Some memories that you know will will last a lifetime and things that we can always look back on reflect and share in and we can share those stories with other people to inspire them to to serve. You know absolutely and the home care business you know we always say that this is not just a job it’s not just a way for people to make a living. This is our service this is our mission. And so you know my mission in this world is to care for other people and to help other people who are sick and so that is my calling in this world and so I’m able to do that in Bolivia and we’re able to do that back home and restore home health. And we’re able to inspire our nurses to do the same.
That’s great. You know there are some people out there that may not go on that mission trip but they may want to contribute towards the missions trip at some point. So you said that this is an annual thing you do. Yes. Would there be possibly a way of reaching out to restore home health Oklahoma and possibly contribute towards that missions trip if some people were so inclined.
Sure.
I think if someone is inclined to you know they feel you know this sort of kind of calling so to speak to contribute in a financial way to mission trips or missions they can contact me at our 1 800 number or they can contact me at the local number you know 9 1 8 7 4 7 1 3 2 0 and let me let me say a little bit slower because when you say it so fast it doesn’t really you know it’s hard to comprehend 9 1 8 7 4 7 1 3 2 0 right and I would be more than happy to direct people on how they can serve in their own way because each one of us is called in a way to serve other people. Right. And so whether that’s financially or whether that’s getting up and going to Bolivia or that’s getting up and going and doing something in your neighborhood there is always a way for it for individuals to serve and volunteer.
Love the love that seems to be a very big serving attitude in restore home health of Oklahoma.
Can you tell any any kind of stories even more recently of of any kind of nurses that have been out there that have come back with with you know just a good experience with the patients.
You know we have we have a fantastic team and you know as I say when I look at the current team that we have and I and I throw these numbers out there you know that we have over 100 years of experience with the nurses that we have on staff right now.
And that you know some of them have asked. Well they’re not all nurses. That’s crazy about it. Or maybe I’m an old nurse and I feel I feel old sometimes but you know I have a young heart so that hope combined experience comes to mind. It’s just clicked. Yeah. Well some of them might be getting close to 100 but the joke is that a nurse never retires they just go period and Peoria means as needed.
Oh I love it so nurses never actually retire. But we have we have over 100 years of combined experience in our nurses possibly getting close to 150 years of combined experience.
And these nurses believe in what they’re doing. They don’t they don’t look at this as just a job. They look at the home care business as the point of contact care for the future for the way people will be cared for as we go. As the health care unfolds you know so yeah a lot of people say well you know your doctors where you go your doctor you do this.
This is this was home health care unfolds. You know it’s going to be important that we individuals understand that more and more types of primary care happen within the home.
And so our nurses you know they have sort of this serving spirit this missional attitude about what they’re doing. And a lot of those nurses have worked for me. Some of them have worked with me for over 15 years which has been a real joy to have some of the same people.
We’re we’re friends we’re family and so we’re very much connected and we very much have the same thought processes and thought processes on how you care for people within their home and how you manage your home care business.
Yeah that’s excellent. That seems to be a really big increase in hospital pressure. You know with the baby boomers that it seems like there’s so much more need for home care and health care and people see the convenience of being able to come to the home and look after them there instead of having to go to the hospital every time which can be very costly. Can you speak to you know the baby boomer generation and and how much pressure there is on this industry.
Yeah we are an industry that has been overlooked and taken sort of a fiscal beating from the government over the past few years. How are we going with it. Because we have weathered it fine. We look at it as you get stronger you get more efficient and you learn how to take care of people better than you did before. So as long as you’re improving you can weather through the storms that are thrown your way. And so we you know as an agency you know when individuals are looking at home care whether it’s a short term or you know a little bit of a long term process you know and understandably people are looking for these services for their parents to say well you know my my my mother or my father has some mobility issues. They’re not able to walk anymore. They’re having difficulty feeding themselves. And then you know you talk your physician about and you say hey I’d like to try restore home health care.
And so then our home health care sends out physical therapist or occupational therapists and we work with the individual in the home to bring them to a level of functioning that they were previously at. And so they can stay in the home longer. And when people are independent they’re less dependent upon family members to provide the care.
And so this really increases the caregivers ability to sort of kind of do the things that they need to do in their own life. But it also gives the people that were caring for this sense of independence. And we try to bring people up to a higher level of functioning so they can just stay in their home and live there longer because the the place where you get well is not in a hospital is not in a nursing home it’s not in a skilled nursing facility the place where I get well is in my own bed. So
I’m only eating my own food and watching my own TV. That’s where I get. That’s right.
Well I like that a lot because it seems like you guys are taking care of so much more than the patient but the patient you know the keg you have families it seems to be more of a team involved. First. When I first heard about this I’m thinking on this one patient that just seems to be a conglomerate of people that have been taken care of at this point home health nursing. restore home health
Honestly I think home health is such a blessing in the service that it provides and it really takes a certain type of person to be a home health nurse. I mean I’ve got so much respect for nurses in general. I mean home health I mean not only can you know you can’t predict what your schedule is going to be like from day to day. You know pinpoint predicting because you don’t know how well that patient is going to be when you knock on the door you know what mood they’re going to be. And you know what level of recovery they’ve had overnight. You know you don’t really know what we’re going to see when you open the door so so much respect for them and you know they have to take care of that like you are saying anything have to take care of the family and the of the environment in the household to make sure that it’s a safe environment so that patient can heal to the best of their ability. So much respect for them. They can. They don’t know what’s going to happen during the day.
So they do really really really good job. And when they do especially the story of nurses. Right.
Right. Yeah. I mean we’ve you know our nurses are they are the sort of this group of individuals that they are not just nurses. They are social services. They are spiritual support. They are personal care providers. They are wound care specialists. They are respiratory specialists. They are cardiovascular specialists and nurse it works in home care. A lot of nurses say well I want to get into homecare Well it takes a special kind of nurse to work at home here because home care and for restore home health care because you have to know so many different levels of care right because you’re going to see so many different types of care within the home and so many different types of skills are going to be required. So just coming out of a hospital setting we take new nurses and we spend months and months training them to prepare them to care for someone in the home. And we do we take months and months choosing new nurses. And now while we always say that we’re always hiring for new nurses and if you listen to this nigga hey I might want to work for Restore will come and talk to me. You know the thing about it is is we’re always looking for new nurses to add to our team but we’re looking for the right nurses nurses who have a heart for home care and nurses who are willing to go through the rigorous training required to be a good home care nurse and to see our vision and to live out our mission to care for people.
Excellent excellent excellent So as far as the process goes Larry you know as a marketer in the health industry myself I like to visit patients when they’re in a hospital when they’re about to be discharged and prepared for for the home health experience experience for the restore home health care experience. And I always let them know that they will be they’ll have a visit within 24 hours of the discharge. Another first visit as I understand it is known as a status visit. Now Larry what usually happens in the story is it. restore home health
Well it’s interesting that you brought up the first 24 hours and I always make a point to talk about start of care within 24 hours. You and I would never throw another agency under the bus in this business because we all have to work together. We all have to coordinate care. We all have to get through a lot of the changes that have been thrown at us about our agency what sets us apart is that when we receive a referral it goes on the list and that patient is seen the next day.
You don’t see that from a lot of agency sometimes patients are seeing three four five days later.
But we make it a point to see someone the next day because we feel like if you’ve been referred for services then you require care. We look at our home care services as an extension of where you came from whether it was a doctor’s office or the hospital or the skilled nursing facility. We want to continue we want a continuum of care so that you don’t lose any sort of progress that you made while you were inpatient. And so the nurse comes out they do a comprehensive head to toe assessment. They ask you questions about your history. They check your vital signs. They do a skin assessment. They do a cardiovascular assessment respiratory assessment neurological assessment they do all these things head to toe and it’s and then all that information is compiled and then a plan of care is created with the patient’s assistance on how they want to be cared for in conjunction with the doctor and the therapists and whatever other services have been in order for the patient. restore home health
Most patients are pretty good with communication they’ll be pretty welcoming to the full assessment.
Well you know I think it’s individual. I mean I don’t want to say everyone is because everyone would be a sweeping statement and there’s never an everyone you know nurses have had experiences where they’ve gone out to the home and you know individuals are not cooperative with comprehensive assessments.
But our nurses work hard to to discuss the needs with the client right prior to performing the comprehensive assessment and explaining the reason why and explain the patient’s rights and their responsibilities and that the patient can decline anything that they want to. And so our home care nurses go out of their way to make sure the patient understands what their rights are before they even begin a comprehensive assessment.
Well and that goes back to all the training. I would imagine that you talked about the beginning and I’m sure there’s a lot of different aspects of training how to knock on a door that they don’t like the police force. restore home health
Well you know they sometimes it’s what we do is we tell each of our nurses that it’s important to make the phone call run touch base with the client prior to going to their home them so they know someone is coming. restore home health
So they’re not afraid that someone is knocking on their door because you guys do have guns over here in the greatness of America. We do we do.
Unfortunately sometimes our nurses need to be aware that some of our clients have guns so they need to call ahead of time and let them know that they’re coming. And so don’t be afraid. I’m going to knock on your door or they’ll get special instructions to go to the back door the side door and run through the garage.
And so we always connect via telephone with our clients before we go and see them. We never just show up that you know it’s you don’t you don’t want to wake up in the morning with somebody pounding on your door. None of us want that. So you know I always ask the nurses I say do you want me coming to your house 8:30 in the morning and pounding on your door for you to get up. Right. Without calling you. And the answer is always no. So yes.
So we call it the good of the training aspect right there. Excellent stuff. Excellent stuff. Yeah. So I think is there anything else that you’d like to add.
PAUL RYAN Well I just really wanted to reiterate what I said earlier about you know this is having to adapt to certain situations home health nurses you know going to different parts of town. Believe it or not guys not everywhere in this country is you know safe to go. restore home health
You know it’s funny especially for a young female nurse or even a slightly slightly more wise you know experienced in life this to head into the projects of North Tulsa in some of these places. It’s safe to say that phone call is very important and even when they answer the phone and say it’s totally OK to come over sometimes it’s still not guaranteed say safety. So then they put themselves in that situation just to in situations like that just to make sure that somebody you know recovers and is restored to their state of health is something so so admirable that I have a lot of little respect for. And I definitely definitely appreciate that. So when there are times like nurses we go Nurses Day on this appreciation day that’s something that I partake in and take very seriously because you know without nurses I feel like the nurses are the Band-Aids to the wounds in the world. And so I just I just love them and I want to give a very specific shout out to every nurse out there male and female and you know everyone that’s helping us especially you Larry I know if we mentioned that yet and this concept of Larry is actually you know a top dog nurse. So that’s right. That’s right. Not only does he know us better but he teaches nurses and he’s a fantastic leader an individual feel for the nurses and restore him Health Care of Oklahoma. So thank you Larry. You are the man.
We’re still home health care of Oklahoma. They will go anywhere they’re called.
Well for the most part we look at it this way that you know there are no good and bad patients were all patients are good regardless of where they live. The color of their skin. You know they’re age sexual orientation. It does not matter. We will care for people because we are called to care for people love it. And so in our agency individuals are cared for just the same right.
Just because you live in a million dollar home and doesn’t mean that you’re going to get better care than somebody that lives in a house that’s barely stating that we provide the same care to each person every single time and we take it seriously regardless of the nature of where you live or what type of person you are absolutely perfect.
That sounds good. Well I just want to I’d like to end this by commending you Larry and Ethan. OK. You guys did a fantastic job. You got to Bolivia certainly respect that. And I look forward to hearing more about the adventures possibly on this podcast and some of the great things you’ve done so well done on that.
And we look forward to getting back on the cost next week. And thank you very much. All right. Thank you for that.
All right. restore home health